Check your connection by pinging a few websites or by trying to browse or download something off the internet. Make sure your phone’s operating system is up to date. Confirm that your phone and operating system are supported. Make sure you’re using the latest version of Viber. Check your device’s settings to ensure Viber notifications are on. If the connection drops while you’re writing or right as you press send, it’s possible that you may receive a “message delivered” notification but the other person won’t get the message. Check that your conversations aren’t on Mute or Snooze. Although you may see someone online, simply writing a message and hitting send is not enough to guarantee it will reach its destination. Connection IssuesĪnother reason for messages not showing on either end of a conversation is a poor connection. However, this status changes to offline when you are not connected to the internet or WiFi or when you use the Exit option that can be found inside the Viber. It may not seem like much, but this method is known to yield positive results. The inability to send or receive messages can sometimes be fixed with a short trip to the Privacy menu. This process takes time and data, so its best to be connected to wifi. This is another unfortunate and common issue with Viber. After activating Viber, you will be prompted to Restore Viber Content. Select a chat and retype the code to access it.Type in your 4-digit security code to list hidden chats (alternatively, use the name).
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